Updates and backups
Plugins, themes, and core always on their latest stable version, with automatic backups before every update. If something breaks, we roll back without losing anything.
SLA Web Support
Your site, cared for every day, not just on launch day.
A site that isn't maintained is a site that becomes slow, vulnerable, and outdated. We make sure that doesn't happen, with clear, measurable service level agreements.
Maintenance vs. SLA
"Maintenance" is a vague promise — our SLA is a measurable commitment.
"Maintenance" usually sells a generic promise: we'll check your site every now and then, and if something breaks, we'll look at it when we can. We don't work that way. We offer an SLA (Service Level Agreement): an agreement with concrete, written metrics, not a good-faith intention.
Traditional maintenance
Sporadic check-ins, no committed response time, no defined scope.
studioweb10 SLA
<4h response time, backup before every change, scope defined in writing.
In practice, this comes down to three layers of service working together: updates and backups, monitoring and security, and priority support — the details of each are below.
24/7 monitoring
Uptime and security watched year-round.
Monitoring and security
Uptime watched 24/7, an active firewall, and continuous malware scanning, with instant alerts as soon as anything unusual is detected — before it becomes a problem your visitors can see.
Priority support
Tickets with a guaranteed response in under 4 hours, with bug fixes included in the plan. You don't have to find the time to fix it yourself.
Por qué elegirnos
Why choose us for web support
Reason 01
01
An SLA with numbers, not vague promises.
<4h response on priority support, <24h on general inquiries.
Reason 02
02
Backups before every change.
No update is ever applied without a prior backup.
Reason 03
03
One single team.
Whoever built your site is the one maintaining it — no handoffs, no learning curve.
<4h
Priority support response time
24/7
Uptime and security monitoring
15+
Years maintaining sites in production
Frequently asked questions
Everything you need to know about web support
In most cases yes, after an initial audit to assess the site's condition and stack.
24/7 monitoring automatically detects the outage or attack, and we activate the response protocol — restoring from backup and fixing the vulnerability — within the agreed SLA.
The plan covers technical maintenance (updates, security, bug fixes). Content or design changes are quoted separately based on scope.
It's measurable. "Maintenance" is a generic term every provider defines differently; our SLA specifies response times, what's covered and what isn't, and how often updates happen — in writing, not dependent on someone's availability that day.
Does your site need a team looking after it?
Let's talk about a support plan tailored to you.